Number of Sessions

I aim to help and support my clients in overcoming any issues, and in meeting their needs, in as few sessions as possible.  I don’t charge for a set number of sessions in advance, or for a course of treatment.  I endeavour to help clients feel better when they leave the first consultation, to have homework tasks or activities to complete, and to continue to progress towards their goals between each session. If a client isn't progressing then I’ll endeavour to find an alternative and more suitable therapist and/or therapeutic approach.

Outcome Measures

I use various measures to gauge each client’s progress and response to treatment. If clients are happy to do so they may be asked to complete a brief, anonymised questionnaire, which is designed to help me understand the client’s needs, how best to help them, and to evaluate treatments and outcomes.

Confidentiality – General Data Protection Regulations

Your personal information will be kept in accordance with the relevant Data Protection legislation in the UK on the basis that you’ve given your consent to information about you being held by your therapist. That means that I will:

• use your contact details only to get in touch with you about matters relating to your therapy, such as appointments, and to provide helpful information, where appropriate, unless you have given your explicit consent for me to contact you for other purposes.

• retain notes of your treatment for a period of seven years, in accordance with regulatory, professional and insurance requirements, and will take steps to ensure the security of the record.

• not share your personal information with other individuals or organisations, except where I have reason to believe you or others to be at risk, or where there is a legal duty to disclose it, or as otherwise specified, if applicable.

• provide you with free access to the information I hold about you, should you wish.

• you agree that all clinical information shared with me will remain confidential within the service except where the therapist believes there may be a risk of harm to you or to others, or where there is a legal duty of disclosure.

• you agree that your therapist has case supervision with their supervisor where a broad outline of your case may be discussed as a part of the supervisory process, and that no identifying details will be revealed.

Scale of Charges

While I complete the final part of my training, I won’t charge for the therapy I provide. You are only required to pay the costs I incur by carrying out the therapy - most notably, room hire. 

Payment Methods

I can accept cash or, if it is convenient for the client, payment online may be made on the day of consultation.

Healthcare Insurance

Some clients have coverage from a healthcare insurer. I am unable to communicate directly with insurers, and I don’t have an electronic claims system in place. It is the client’s responsibility to ascertain whether or not their insurance provider covers psychological talking therapies, to pay their fees at the time of consultation, and to then claim from their insurer, where possible. I will do my utmost to facilitate that claim.

Cancellation Policy

48 hours notice of cancellation by telephone or email is normally required.  After this time, you will still be required to pay for room hire. 

No Show Policy

Where an appointment is arranged and agreed, and a client does not attend that appointment, they will still be required to pay for room hire.

Protection of Client and Therapist

It is recognised that some clients may be particularly vulnerable, especially young people. We reserve the right to make an audio recording of the consultations, if deemed appropriate, for the protection of both client and therapist.

Jurisdiction 

It is recognised that the therapist and/or client may be away from their home base, or regular place of business for one or more consultations. For the purposes of this agreement and terms and conditions the consultation is deemed to have taken place in the jurisdiction of England. Any dispute between the parties shall be resolved through mediation in the first instance. 

Comments or Concerns

If any client has comments or concerns, or even a complaint, I ask them to bring it to my attention by writing to me at the address on the contact page on this web site. If necessary any client is welcome to contact the professional body which regulates all Human Givens practitioners, in the first instance to – The HGI Board Secretary, Human Givens Inst., Chalvington, BN27 3TD.  The Human Givens Institute’s Ethics and Professional Conduct Policy can be viewed at https://www.hgi.org.uk/about-hgi/ethics-and-conduct